Our Philosophy on Returns
As on-line business continues to grow so does the the volume of returns, putting extra pressure on you the retailer. Here at Exigo we relieve the pressure by effectively managing returns, helping retain brand reputation, increase customer confidence and satisfaction, and most importantly letting you focus on increasing your sales and growing market position.
We aim to be as flexible as we can, and work closely with our customers and partners to develop bespoke services which fully fit your business and returns policies. We are not a one size fits all!
What is important to us is giving your customers confidence that if they need to return an item, it is a simple, quick and easy process. A positive product returns experience every time
“Customers are the most important part of your business. Let them be ours too!!!”
We know how important customer service is to your business and why it is so important to provide a 1st class returns service, in turn this will ensure your customers will feel confident in buying from you again & again.
With 25% – 40% of online purchases being returned, by using Exigo you will be in the strongest position to compete with your competitors. Your customers will receive timely updates, replacements or refunds to guarantee the most positive customer experience possible, and will increase customer loyalty. And by letting us handle your returns you are reducing the risks and complexities of your supply chain, whilst improving product availability and cash flow
Our Reverse Logistics Services aim to also capture the maximum amount of data regards the reverse movements of products. Exigo can offer bespoke systems, designed to capture exactly the data our customers require.
To hear about our range of Reverse Logistics Services and how we can support a key element of your supply chain, please contact us.
Tel: 01297 561109,